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MarcommAI

What happens when your trial or plan ends

A new workspace starts with a 14-day free trial. If the trial or a paid plan ends without a plan chosen, the workspace is paused. Nothing is deleted.

  1. 1
    The trial runs for 14 days. No credit card and no commitment. It includes Team plan features and 1,200 AI credits for the whole trial.
  2. 2
    Admins get a reminder. An email goes out 3 days before the trial ends and again on the day it ends.
  3. 3
    Without a plan, the workspace is paused. Owners and admins see a screen to choose Pro or Team, billed from that day, or to leave or delete the workspace. Other members can send the admins a payment request.
  4. 4
    A workspace paused for 180 days is deleted. Deletion notices go out 30, 7 and 1 day before. Your account stays, and paying for a plan before then stops the deletion.

Monitoring keywords stop collecting while the workspace is paused. They switch back on when a plan is paid.

The trial is given once per account and once per workspace. An account that already had a trial does not get a second one on a new workspace.

A paid subscription that ends pauses the workspace the same way: a cancellation at the end of the period, a refund, or an annual plan ended early. This applies from November 14, 2026, when the revised terms take effect.

Pro includes 1 member, 2,400 AI credits a month, 10 GB of storage and 50 email sends a month, without the Reports module. Team includes 3 members, 7,200 credits a month, 50 GB and 200 sends a month, with all modules. Credits refill every month from the billing date and do not carry over.

FAQs

Is any data deleted when the workspace is paused?
No. Nothing is deleted while the workspace is paused. Only a workspace that stays paused for 180 days is deleted, after notices, and your account stays.
Can I get a second trial on a new workspace?
No. The trial is given once per account and once per workspace.

Credits & Billing