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MarcommAI

Terms of Service

Last updated: October 9, 2026

Article 1 (Purpose)

These Terms set out the conditions and procedures for using Marcomm AI and related services (the “Service”) provided by Digitalog Technologies Inc. (the “Company”), and the rights, obligations and responsibilities of the Company and the Customer.

Article 2 (Definitions)

1. “Customer” means a sole proprietor, company or organization that has agreed to these Terms and entered into a service agreement, and the person who signed up on its behalf.

2. “Member” means a person invited to the Customer’s workspace who uses the Service.

3. “Workspace” means the work area the Customer creates in the Service.

4. “Customer Content” means all material, such as text, images, files and contacts, that the Customer or Members upload to or create with the Service.

5. “AI Features” means Service features that use generative artificial intelligence to draft, summarize, translate, analyze and similar.

6. “Credits” means the usage units deducted when AI Features are used.

7. “Paid Services” means services used for a fee, including plans, extra seats, extra storage and Credits.

Article 3 (Posting and Changes of These Terms)

1. The Company posts these Terms in the Service and on its website.

2. The Company may change these Terms to the extent permitted by law. It announces the effective date and the reason for the change at least 7 days before the effective date. Changes unfavorable to Customers are announced in the Service and by email at least 30 days before the effective date.

3. If, when announcing a change under paragraph 2, the Company also states that a Customer who does not object by the effective date will be deemed to have agreed, and the Customer does not object, the Customer is deemed to have agreed to the revised Terms.

4. A Customer who does not agree to the revised Terms may terminate the service agreement before the effective date. In that case the Company refunds under Article 15(5).

Article 4 (Formation of the Service Agreement)

1. The service agreement is formed when a person who wants to sign up reviews and agrees to these Terms and the Privacy Policy, applies to sign up, and the Company accepts the application.

2. The Service is for business and organizational use. The Customer confirms that it uses the Service for its business or work.

3. The Company may refuse or withdraw acceptance in any of the following cases:

  • The applicant used another person’s name or information;
  • The applicant provided false information;
  • The applicant’s service agreement was previously terminated for breach of these Terms;
  • The Service cannot be provided under applicable law or sanctions rules.

Article 5 (Accounts and Security)

1. The Customer manages its accounts and sign-in methods and must not transfer them or let others share them. One seat is used by one person.

2. The Company is not responsible for damage caused by the Customer’s poor management unless the Company was at fault, intentionally or negligently.

3. On learning that an account has been compromised, the Customer must notify the Company immediately.

Article 6 (Provision and Changes of the Service)

1. In principle the Company provides the Service 24 hours a day, every day of the year. It may suspend the Service temporarily for good reason, such as maintenance, outages or the interruption of an external service, and announces planned maintenance in advance.

2. The Company may improve or change the features of the Service. If it removes or substantially reduces a major feature of a Paid Service, it gives 30 days’ notice, and the Customer may terminate and receive a refund for the remaining period under Article 15(5).

3. The Company may change or discontinue services provided free of charge for operational reasons.

Article 7 (AI Features)

1. The AI Features of the Service use generative artificial intelligence. The Company gives notice of this as required by the Framework Act on the Development of Artificial Intelligence and the Establishment of Trust, and labels outputs as AI-generated where required.

2. AI outputs may be wrong, inaccurate or biased, or may overlap with the rights of others. The Customer is responsible for reviewing and checking outputs before using or distributing them.

3. The Company uses external AI model providers to deliver the AI Features. Customer Content is sent to those providers only as far as needed to process the AI Features. The Company does not permit external providers to use Customer Content to train their models.

4. The Company does not warrant the accuracy or completeness of AI outputs or their fitness for a particular purpose.

Article 8 (Customer Content and Responsibility)

1. The Customer is responsible for the substance, accuracy and lawfulness of Customer Content and for the results of distributing it. The Company is a technology provider that does not author, approve or take editorial responsibility for Customer Content.

2. The Customer warrants that it has the right to upload and distribute Customer Content and that the content does not infringe the rights of others or violate the law.

3. The Company has no duty to review Customer Content in advance. However, if a violation of law or an infringement of rights is evident, or is reported, the Company may block the distribution of or delete that content.

Article 9 (Prohibited Conduct)

The Customer and Members must not:

  • Create or spread false information, untrue facts or deceptive press releases;
  • Infringe the reputation, privacy, intellectual property or other rights of others;
  • Violate applicable law, for example by sending advertising without the recipient’s consent;
  • Disrupt or abuse the Service through reverse engineering, unauthorized scraping, automated bulk access, circumventing security or similar;
  • Sell or transfer accounts, seats or Credits to others;
  • Use the Service to build a competing service, or use outputs of the Service to train AI models;
  • Otherwise violate the law or these Terms.

Article 10 (Intellectual Property)

1. The rights in the Service and its software, design, trademarks and documentation belong to the Company. The Customer may use the Service only as permitted by these Terms.

2. The rights in Customer Content belong to the Customer. For the term of the agreement, the Customer grants the Company a non-exclusive license to store, process, transmit and copy Customer Content as needed to provide and maintain the Service.

3. The Company may use usage statistics processed so that no individual or Customer can be identified to operate and improve the Service.

4. The Company may freely use, without compensation, any opinions or suggestions the Customer provides about the Service.

Article 11 (Fees and Payment)

1. Fees and the content of Paid Services are as posted on the pricing page.

2. Posted fees do not include value-added tax or other taxes. Taxes are added at checkout according to the Customer’s billing address (10% in the Republic of Korea).

3. Payment is made through a merchant of record designated by the Company (currently Polar). The merchant of record processes payment, issues tax invoices and receipts and handles refunds, and its terms of service also apply to payment.

4. Plans, extra seats and extra storage renew automatically at the end of each billing cycle the Customer chose (monthly or annual) and are charged to the registered payment method. A Customer who does not cancel before renewal is deemed to agree to the renewal.

5. The Company may change its fees. It gives 30 days’ notice, and new fees apply from the first renewal date after the notice. The Customer may cancel before the renewal.

6. If a payment fails, the Company may suspend the use of Paid Services immediately. During suspension the Customer can still view billing information, pay, change plan or close the account. Once the outstanding amount is paid, the suspension ends and the next billing date moves back by the number of days suspended.

Article 12 (Plan Changes)

1. Upgrading to a higher plan or adding seats or storage takes effect immediately, and the difference for the rest of the current billing period is charged immediately. After that it is billed together with the plan.

2. Downgrading to a lower plan or reducing seats or storage takes effect from the next billing date. Amounts already paid are not refunded.

3. Changing the billing cycle (monthly to annual or annual to monthly) takes effect from the next billing date, with no settlement or refund for the period already paid.

4. Extra seats and extra storage follow the billing cycle of the plan.

Article 13 (AI Credits)

1. Paid plans include a set amount of Credits for each billing period. Included Credits do not roll over to the next period.

2. The Customer may buy Credits separately (one-time purchase). Purchased Credits can be used for 12 months from the purchase date and expire after that.

3. Credits are always deducted in this order: (1) Credits included in the plan, (2) purchased Credits (earliest expiry first), (3) pay-as-you-go usage (only if turned on, within the monthly limit the Customer set).

4. Pay-as-you-go usage is added to the next invoice and never exceeds the monthly limit the Customer set. Once the limit is reached, AI Features that need Credits pause until the billing period ends.

5. Credits cannot be exchanged for cash or transferred to another Customer.

Article 14 (Cancellation by the Customer)

1. The Customer can cancel its subscription in the Service at any time. Before cancellation, the Company shows the effect of cancelling and the refund amount and asks the Customer to confirm.

2. Monthly billing: After cancellation the Service can be used until the end of the billing period already paid, and no further charges are made. The period already paid is not refunded.

3. Annual billing: The Customer chooses one of the following:

  • Keep using the Service until the end of the annual period and do not renew (no refund);
  • End now and receive a refund under Article 15(3).

4. Deleting a workspace or closing an account includes cancelling the subscription.

Article 15 (Withdrawal and Refunds)

1. Plan refund within 7 days: If the Customer cancels within 7 days of a plan payment, the Company refunds that payment minus the share of AI Features used in that time. The AI share is “the proportion of the plan Credits received with that payment that were used × the plan payment”. Because the Company pays external AI providers to deliver the AI Features, the used share is not refunded, in accordance with Article 18(8) of the Act on the Consumer Protection in Electronic Commerce. If all included Credits were used, there is no refund.

2. Credit purchases: If none of the Credits in a pack were used within 7 days of purchase, the full amount is refunded. If any were used, the used Credits are not refunded and the refund is proportional to the Credits remaining.

3. Early termination of annual billing: The annual fee is a discounted fee given in exchange for committing to one year of use. If the Customer ends the subscription during the period, the Company refunds the amount paid minus “the period already used, recalculated at the monthly list price”. If the recalculated amount exceeds the amount paid, no additional charge is made.

4. Pay-as-you-go usage and fees for billing periods that have already ended are not refunded.

5. If the Company fails to provide the Service for reasons attributable to it, or ends the agreement under Article 6(2) or Article 16(4), the remaining period is refunded pro rata (the discount recovery in paragraph 3 does not apply).

6. Refunds are made to the original payment method through the merchant of record, and taxes paid are returned in proportion to the refund. Refunds are requested within 3 business days of cancellation.

7. The refund rules and limits on withdrawal in this Article are also shown at checkout.

Article 16 (Restriction and Termination by the Company)

1. The Company may restrict or suspend use if the Customer:

  • Engages in prohibited conduct under Article 9;
  • Fails to pay fees (Article 11(6));
  • Poses a substantial risk to the security or stability of the Service or other Customers;
  • Is the subject of a request by a court, investigative agency or other competent authority.

2. Before restricting use, the Company gives the reason and duration and an opportunity to respond. However, where urgent action is needed to prevent greater harm, the Company restricts first and notifies immediately afterwards.

3. If the Customer does not cure a breach within a reasonable period, or the breach is serious or repeated, the Company may terminate the service agreement. In that case fees already paid are not refunded (except where the law requires a refund).

4. If the Company ends the entire Service for business reasons, it gives 90 days’ notice and refunds under Article 15(5).

Article 17 (Retention and Deletion of Data)

1. When the service agreement ends, the Customer can download Customer Content within 30 days. After that period the Company deletes Customer Content, and deleted data cannot be restored.

2. The Company keeps payment and contract records that the law requires to be retained separately for the required period (5 years for electronic commerce records, for example) and then destroys them.

Article 18 (Limitation of Liability)

1. The Company is not liable for the following damage, except damage caused by the Company’s intent or gross negligence:

  • Damage caused by events beyond the Company’s control, such as natural disasters, war, power outages or failures of third-party services including carriers, cloud providers and AI providers;
  • Damage caused by the fault of the Customer or Members;
  • Damage arising from Customer Content and its distribution, or from the use of AI outputs (Article 7(2));
  • Damage related to services provided free of charge.

2. To the extent permitted by law, the Company’s liability for damages is limited to the amount the Customer actually paid the Company in the 12 months before the damage occurred, and the Company is not liable for indirect or special damages such as lost profits, business losses, data loss or harm to reputation. This paragraph does not apply to damage caused by the Company’s intent or gross negligence, or to liability that cannot be limited by law (such as statutory liability for personal data protection).

3. The Service is provided on the basis of the features described in these Terms and the Service documentation, and to the extent permitted by law the Company makes no other implied warranties.

Article 19 (Customer’s Liability for Damages)

If the Customer breaches these Terms, or Customer Content or its distribution infringes the rights of others, and the Company receives a claim from a third party as a result, the Customer must hold the Company harmless at its own cost and responsibility and compensate the Company for the resulting damage (including reasonable attorneys’ fees). This does not apply to any part caused by the Company’s fault.

Article 20 (Notices)

The Company gives notice by the email address the Customer registered or by notifications in the Service. Notices to all Customers may instead be posted in the Service for at least 7 days.

Article 21 (Assignment)

The Customer may not transfer its position, rights or obligations under these Terms to anyone else without the Company’s written consent. If the Company transfers the Service through a merger, business transfer or similar, it may transfer its position under these Terms and will notify the Customer.

Article 22 (Governing Law and Jurisdiction)

1. These Terms are interpreted under the laws of the Republic of Korea.

2. Disputes relating to the Service are subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance. However, if the Customer is a consumer under the Framework Act on Consumers, the court with jurisdiction under the Civil Procedure Act applies.

Article 23 (Language)

These Terms may be provided in several languages. If the language versions differ, the Korean version prevails.

Article 24 (Miscellaneous)

1. If any provision of these Terms becomes invalid, the validity of the remaining provisions is not affected.

2. If these Terms differ from an individual policy posted in the Service (such as the pricing page or the Privacy Policy), the individual policy prevails. However, where the individual policy is less favorable to the Customer, these Terms prevail.

3. Matters not set out in these Terms follow applicable law and commercial practice.

Article 25 (Contact)

Questions about these Terms can be sent to:

Digitalog Technologies Inc. / Email: legal@digitalog.co